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Department of English Language and Literature
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2010
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Refined By:
Date Issued:
[2010 TO 2019]
Author:
Dr. WAN Yau Ni, Jenny
Results 1-14 of 14
Issue Date
Title
Author(s)
Type
1
2010
Call centre discourse: Graduation in relation to voice quality and attitudinal profile
Dr. WAN Yau Ni, Jenny
Book Chapter
2
2017
Construing negotiation: The role of voice quality features in American-Filipino business telephone conversations
Dr. WAN Yau Ni, Jenny
Peer Reviewed Journal Article
3
2013
Expected and discretionary responses in complex call centre conversations
Dr. WAN Yau Ni, Jenny
Conference Paper
4
2018
Exploring university students' peer review competence: A preliminary study of cognitive and affective feedback in language assessment
Dr. WAN Yau Ni, Jenny
Presentation
5
2018
Functions of frequently used back channels in a corpus of intercultural conversations between Hong Kong Chinese (HKC) and native English speakers (NES)
Dr. WAN Yau Ni, Jenny
Peer Reviewed Journal Article
6
2016
"How to sound nice and helpful?" managing communication skills in telephone service encounter by L2 customer service representatives
Dr. WAN Yau Ni, Jenny
Conference Paper
7
2019
Interpreting media literacy: A pilot study of interpersonal meaning in YouTube wedding speech
Dr. WAN Yau Ni, Jenny
Conference Paper
8
2017
Language of persuasion in ESP writing: Personal recount in travelers’ online complaints
Dr. WAN Yau Ni, Jenny
Conference Paper
9
2017
"Maam, let me tell you our story": Analyzing interpersonal relationship and recount structure in American-Filipino call centre complaint conversations
Dr. WAN Yau Ni, Jenny
Conference Paper
10
2019
Multilingual print advertisements: Linguistic features of English-mixing advertisement in Hong Kong
Dr. WAN Yau Ni, Jenny
Conference Paper
11
2018
Peer assessment in ELT: A critical evaluation of peer review written by L2 learners in a private university in Hong Kong
Dr. WAN Yau Ni, Jenny
Presentation
12
10-Apr-2015
Professional discourse analysis: Specific language features in telephone communication breakdown
Dr. WAN Yau Ni, Jenny
Conference Paper
13
2017
Tourism discourse analysis: International travelers’ e-complaints, and e-response letters from management group of Hong Kong 5-stars hotels on TripAdvisor
Dr. WAN Yau Ni, Jenny
Conference Paper
14
2019
University e-learning platform: Exploring patterns of lexical stance markers in online group discussion
Dr. WAN Yau Ni, Jenny
Presentation