Please use this identifier to cite or link to this item: http://hdl.handle.net/20.500.11861/5345
Title: Call centre discourse: Graduation in relation to voice quality and attitudinal profile
Authors: Dr. WAN Yau Ni, Jenny 
Issue Date: 2010
Publisher: London: Continuum
Source: In Forey, G., & Lockwood, J. (Eds.) (2010). Globalization, communication and the workplace (pp. 106-124). London: Continuum.
Type: Book Chapter
URI: http://hdl.handle.net/20.500.11861/5345
ISBN: 9780826446077
Appears in Collections:English Language & Literature - Publication

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