Expected and discretionary responses in complex call centre conversations

Please use this identifier to cite or link to this item: http://hdl.handle.net/20.500.11861/9775

Title:	Expected and discretionary responses in complex call centre conversations
Authors:	Dr. WAN Yau Ni, Jenny
Issue Date:	2013
Source:	Wan, Y. N. (2013 May 23). Expected and discretionary responses in complex call centre conversations. 2013-ICAFLs, Taiwan.
Conference:	The Greeting the New Age of ESP: Practice, Innovation, and Vision: 2013 International Conference on Applied Foreign Languages
Type:	Conference Paper
URI:	http://hdl.handle.net/20.500.11861/9775
Appears in Collections:	English Language & Literature - Publication

Find@HKSYU

22

Last Week
0

Last month

checked on Nov 21, 2024

Impact Indices