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Title: "Maam, let me tell you our story": Analyzing interpersonal relationship and recount structure in American-Filipino call centre complaint conversations
Authors: Dr. WAN Yau Ni, Jenny 
Issue Date: 2017
Source: In Proceedings of the International Conference: Doing research in applied linguistics 3 / English in South-East Asia Conference 2017 (pp. 338-359).
Conference: Doing Research in Applied Linguistics 3 & 19th English in South-East Asia Conference 2017 (DRAL3/19th ESEA) 
Description: Online Access
Type: Conference Paper
Appears in Collections:English Language & Literature - Publication

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