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http://hdl.handle.net/20.500.11861/4274| Title: | Professional discourse analysis: Specific language features in telephone communication breakdown |
| Authors: | Dr. WAN Yau Ni, Jenny |
| Issue Date: | 10-Apr-2015 |
| Source: | In Proceedings of First International Conference on Linguistics and Language Studies, ICLLS 2015 (p. 164-179). |
| Conference: | First International Conference on Linguistics and Language Studies |
| Abstract: | In call centre communication, the only channel of communication between Customer Service Representative (CSR) and customer is the telephonic conversation. However, little attention has been focused on linguistics analyses of authentic complaint calls or calls with "communication breakdown"... |
| Type: | Conference Paper |
| URI: | http://hdl.handle.net/20.500.11861/4274 http://docs.wixstatic.com/ugd/2b7f97_7ff850f68c68469bb7943b3054af7ffe.pdf |
| Appears in Collections: | English Language & Literature - Publication |
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