Please use this identifier to cite or link to this item:
http://hdl.handle.net/20.500.11861/4274| Title: | Professional discourse analysis: Specific language features in telephone communication breakdown |
| Authors: | Dr. WAN Yau Ni, Jenny |
| Issue Date: | 10-Apr-2015 |
| Source: | In Proceedings of First International Conference on Linguistics and Language Studies, ICLLS 2015 (p. 164-179). |
| Conference: | First International Conference on Linguistics and Language Studies |
| Abstract: | In call centre communication, the only channel of communication between Customer Service Representative (CSR) and customer is the telephonic conversation. However, little attention has been focused on linguistics analyses of authentic complaint calls or calls with "communication breakdown"... |
| Type: | Conference Paper |
| URI: | http://hdl.handle.net/20.500.11861/4274 http://docs.wixstatic.com/ugd/2b7f97_7ff850f68c68469bb7943b3054af7ffe.pdf |
| Appears in Collections: | English Language & Literature - Publication |
Find@HKSYU Show full item record
Page view(s)
130
Last Week
0
0
Last month
checked on Dec 20, 2024
Google ScholarTM
Impact Indices
PlumX
Metrics
Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.