Department of English Language and Literature

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Organization's Publications


Refined By:
Date Issued:  [2010 TO 2019]
Author:  Dr. WAN Yau Ni, Jenny

Results 1-13 of 13

Issue DateTitleAuthor(s)Type
12010Call centre discourse: Graduation in relation to voice quality and attitudinal profileDr. WAN Yau Ni, Jenny Book Chapter
22017Construing negotiation: The role of voice quality features in American-Filipino business telephone conversationsDr. WAN Yau Ni, Jenny Peer Reviewed Journal Article
32018Exploring university students' peer review competence: A preliminary study of cognitive and affective feedback in language assessmentDr. WAN Yau Ni, Jenny Presentation
42018Functions of frequently used back channels in a corpus of intercultural conversations between Hong Kong Chinese (HKC) and native English speakers (NES)Dr. WAN Yau Ni, Jenny Peer Reviewed Journal Article
52016"How to sound nice and helpful?" managing communication skills in telephone service encounter by L2 customer service representativesDr. WAN Yau Ni, Jenny Conference Paper
62019Interpreting media literacy: A pilot study of interpersonal meaning in YouTube wedding speechDr. WAN Yau Ni, Jenny Conference Paper
72017Language of persuasion in ESP writing: Personal recount in travelers’ online complaintsDr. WAN Yau Ni, Jenny Conference Paper
82017"Maam, let me tell you our story": Analyzing interpersonal relationship and recount structure in American-Filipino call centre complaint conversationsDr. WAN Yau Ni, Jenny Conference Paper
92019Multilingual print advertisements: Linguistic features of English-mixing advertisement in Hong KongDr. WAN Yau Ni, Jenny Conference Paper
102018Peer assessment in ELT: A critical evaluation of peer review written by L2 learners in a private university in Hong KongDr. WAN Yau Ni, Jenny Presentation
1110-Apr-2015Professional discourse analysis: Specific language features in telephone communication breakdownDr. WAN Yau Ni, Jenny Conference Paper
122017Tourism discourse analysis: International travelers’ e-complaints, and e-response letters from management group of Hong Kong 5-stars hotels on TripAdvisorDr. WAN Yau Ni, Jenny Conference Paper
132019University e-learning platform: Exploring patterns of lexical stance markers in online group discussionDr. WAN Yau Ni, Jenny Presentation