Conference Materials

Start a new search
Add/Remove Filters (1 filters currently applied)
Results 1-10 of 18
 |  Relevance

 

Item hits:
Issue DateTitleAuthor(s)Type
12018Peer assessment in ELT: A critical evaluation of peer review written by L2 learners in a private university in Hong KongDr. WAN Yau Ni, Jenny Presentation
22017"Maam, let me tell you our story": Analyzing interpersonal relationship and recount structure in American-Filipino call centre complaint conversationsDr. WAN Yau Ni, Jenny Conference Paper
310-Apr-2015Professional discourse analysis: Specific language features in telephone communication breakdownDr. WAN Yau Ni, Jenny Conference Paper
42016"How to sound nice and helpful?" managing communication skills in telephone service encounter by L2 customer service representativesDr. WAN Yau Ni, Jenny Conference Paper
52017Tourism discourse analysis: International travelers’ e-complaints, and e-response letters from management group of Hong Kong 5-stars hotels on TripAdvisorDr. WAN Yau Ni, Jenny Conference Paper
62019Interpreting media literacy: A pilot study of interpersonal meaning in YouTube wedding speechDr. WAN Yau Ni, Jenny Conference Paper
72019Multilingual print advertisements: Linguistic features of English-mixing advertisement in Hong KongDr. WAN Yau Ni, Jenny Conference Paper
82017Language of persuasion in ESP writing: Personal recount in travelers’ online complaintsDr. WAN Yau Ni, Jenny Conference Paper
92013Expected and discretionary responses in complex call centre conversationsDr. WAN Yau Ni, Jenny Conference Paper
102024Some research guides in applied linguisticsDr. WAN Yau Ni, Jenny Presentation

Discover