Department of Business Administration

Email Alert RSS Feed

Organization's Publications

Refined By:
Date Issued:  [2010 TO 2019]
Author:  Dr. WONG Chi Bo, Brian

Results 1-13 of 13

Issue DateTitleAuthor(s)Type
12012Facebook usage by small and medium-sized enterprise: The role of domain-specific innovativenessDr. WONG Chi Bo, Brian Peer Reviewed Journal Article
22011The influence of customer satisfaction and switching costs on customer retention: Retail internet bankingDr. WONG Chi Bo, Brian Peer Reviewed Journal Article
32011The influence of customer satisfaction and switching costs on customer retention: Retail Internet banking servicesDr. WONG Chi Bo, Brian Peer Reviewed Journal Article
42011The influence of satisfaction and relationship commitment on student loyalty in self-financed tertiary education institutionsDr. WONG Chi Bo, Brian Peer Reviewed Journal Article
52013Mainland Chinese tourists' expectations, perceived performance of and satisfaction towards shopping malls in Hong KongDr. WONG Chi Bo, Brian ; Wong, Ka Li Kelly ; Wong, Man Ho ; Ng, Hing Cheong Peer Reviewed Journal Article
62018The moderating effect of relationship termination costs in the link between relationship commitment and intention to stay: An empirical study of self-financed tertiary education institutions in Hong KongDr. WONG Chi Bo, Brian ; Wong, Ka Li Kelly ; Wong, Wing Yan ; Ng, Hing Cheong Conference Paper
72012The moderating effect of switching barriers: Online stock and derivatives tradingDr. WONG Chi Bo, Brian ; Wong, Ka Li Kelly Peer Reviewed Journal Article
82013Perceived usefulness of Internet for adopters and non-adopters: an empirical analysis of retired senior citizens in Hong KongDr. WONG Chi Bo, Brian ; Wong, Ka Li Kelly Peer Reviewed Journal Article
92011Perceptions of customer satisfaction, switching costs and customer retention: An empirical study of basic and advanced Internet banking users in Hong KongDr. WONG Chi Bo, Brian Peer Reviewed Journal Article
102012The relationship between shopping mall attributes, customer satisfaction and positive word-of-mouth: China visitors in Hong KongDr. WONG Chi Bo, Brian ; Ng, Hing Cheong ; Wong, Ka Li Kelly ; Wong, Man Ho Peer Reviewed Journal Article
112018Rewarding and punitive switching barriers in a continuous purchasing setting: The impact of relationship ageDr. WONG Chi Bo, Brian ; Wong, Ka Li Kelly ; Ng, Hing Cheong ; Chou, Chiu Ping Peer Reviewed Journal Article
122017Switching barriers that help retain online retail banking users: A study of basic and advanced usersDr. WONG Chi Bo, Brian ; Wong, Ka Li Kelly ; Wong, Man Ho ; Wong, Man Kwan Conference Paper
132016Use of switching barriers to retain customers: Online retail stock traders in Hong KongDr. WONG Chi Bo, Brian ; Wong, Ka Li Kelly ; Wong, Man Ho ; Chan, Wing Chun Eric Peer Reviewed Journal Article