Please use this identifier to cite or link to this item:
http://hdl.handle.net/20.500.11861/5031| Title: | Perceptions of customer satisfaction, switching costs and customer retention: An empirical study of basic and advanced Internet banking users in Hong Kong |
| Authors: | Dr. WONG Chi Bo, Brian |
| Issue Date: | 2011 |
| Source: | Global Journal of Management and Business Research, Feb 2011, vol. 11(2), pp. 56-66. |
| Journal: | Global Journal of Management and Business Research |
| Type: | Peer Reviewed Journal Article |
| URI: | http://hdl.handle.net/20.500.11861/5031 |
| ISSN: | 0975-5853 |
| Appears in Collections: | Business Administration - Publication |
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