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Dr. WAN Yau Ni, Jenny
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Showing results 1 to 20 of 35
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Issue Date
Title
Author(s)
Type
2023
AI-powered writing mastery: Enhancing vocabulary and sentence structures through social media
Dr. WAN Yau Ni, Jenny
Presentation
2025
Analysis of social media reviews: A focus on Ocean Park Hong Kong
Tse, Tak Po Jamie
; Dr. WAN Yau Ni, Jenny
Presentation
2025
Analyzing visitor reviews of heritage tourism: A case study of the Overseas Chinese Museum
Dr. WAN Yau Ni, Jenny
; Forey, Gail
Presentation
2025
Attitudes and language identities in Ocean Park Hong Kong online reviews
Tse, Tak Po Jamie
; Dr. WAN Yau Ni, Jenny
Peer Reviewed Journal Article
2023
"But it's truly aggravating and depressing": Voicing counter-expectancy in US-Philippines service interactions
Dr. WAN Yau Ni, Jenny
Peer Reviewed Journal Article
2010
Call centre discourse: Graduation in relation to voice quality and attitudinal profile
Dr. WAN Yau Ni, Jenny
Book Chapter
2017
Construing negotiation: The role of voice quality features in American-Filipino business telephone conversations
Dr. WAN Yau Ni, Jenny
Peer Reviewed Journal Article
2008
The exchange of interpersonal meaning in call centre conversations
Dr. WAN Yau Ni, Jenny
Working Paper
2013
Expected and discretionary responses in complex call centre conversations
Dr. WAN Yau Ni, Jenny
Conference Paper
2024
Exploring collective identity and community connections: An interpersonal analysis of online visitor reviews at the Overseas Chinese Museum (2012–2023)
Dr. WAN Yau Ni, Jenny
; Forey, Gail
Peer Reviewed Journal Article
2023
Exploring interpersonal language in wedding discourse on social media
Dr. WAN Yau Ni, Jenny
Peer Reviewed Journal Article
2024
Exploring interpersonal meanings of report cards and WISC-V scores: A case study of a gifted child
Dr. WAN Yau Ni, Jenny
Peer Reviewed Journal Article
2018
Exploring university students' peer review competence: A preliminary study of cognitive and affective feedback in language assessment
Dr. WAN Yau Ni, Jenny
Presentation
2024
Framing negative eWOM via conjunctions: The language of customer communication in the luxury hotel sector on social media
Dr. WAN Yau Ni, Jenny
Peer Reviewed Journal Article
2025
From policy to perception: Sentiment analysis and topic modeling on housing issues in Hong Kong
Zeng, W.
; Guan, H. L.
; Dr. WAN Yau Ni, Jenny
Presentation
2018
Functions of frequently used back channels in a corpus of intercultural conversations between Hong Kong Chinese (HKC) and native English speakers (NES)
Dr. WAN Yau Ni, Jenny
Peer Reviewed Journal Article
2024
Graduation resources in news discourse: Calls for the British Museum to return Chinese cultural artefacts
Dr. WAN Yau Ni, Jenny
Peer Reviewed Journal Article
2024
Hospitality discourse on social media: Evaluating online complaints and service recovery for luxury hotels
Dr. WAN Yau Ni, Jenny
; Forey, Gail
Peer Reviewed Journal Article
2025
How do hotel managers and GenAI apologise differently for hotel customers' online complaints?
Dr. WAN Yau Ni, Jenny
Presentation
2016
"How to sound nice and helpful?" managing communication skills in telephone service encounter by L2 customer service representatives
Dr. WAN Yau Ni, Jenny
Conference Paper