Browsing by Author Dr. WAN Yau Ni, Jenny


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Issue DateTitleAuthor(s)Type
2023AI-powered writing mastery: Enhancing vocabulary and sentence structures through social mediaDr. WAN Yau Ni, Jenny Presentation
2023"But it's truly aggravating and depressing": Voicing counter-expectancy in US-Philippines service interactionsDr. WAN Yau Ni, Jenny Peer Reviewed Journal Article
2010Call centre discourse: Graduation in relation to voice quality and attitudinal profileDr. WAN Yau Ni, Jenny Book Chapter
2017Construing negotiation: The role of voice quality features in American-Filipino business telephone conversationsDr. WAN Yau Ni, Jenny Peer Reviewed Journal Article
2008The exchange of interpersonal meaning in call centre conversationsDr. WAN Yau Ni, Jenny Working Paper
2013Expected and discretionary responses in complex call centre conversationsDr. WAN Yau Ni, Jenny Conference Paper
2023Exploring interpersonal language in wedding discourse on social mediaDr. WAN Yau Ni, Jenny Peer Reviewed Journal Article
2024Exploring interpersonal meanings of report cards and WISC-V scores: A case study of a gifted childDr. WAN Yau Ni, Jenny Peer Reviewed Journal Article
2018Exploring university students' peer review competence: A preliminary study of cognitive and affective feedback in language assessmentDr. WAN Yau Ni, Jenny Presentation
2024Framing negative eWOM via conjunctions: The language of customer communication in the luxury hotel sector on social mediaDr. WAN Yau Ni, Jenny Peer Reviewed Journal Article
2018Functions of frequently used back channels in a corpus of intercultural conversations between Hong Kong Chinese (HKC) and native English speakers (NES)Dr. WAN Yau Ni, Jenny Peer Reviewed Journal Article
2024Graduation resources in news discourse: Calls for the British Museum to return Chinese cultural artefactsDr. WAN Yau Ni, Jenny Peer Reviewed Journal Article
2024Hospitality discourse on social media: Evaluating online complaints and service recovery for luxury hotelsDr. WAN Yau Ni, Jenny ; Forey, Gail Peer Reviewed Journal Article
2016"How to sound nice and helpful?" managing communication skills in telephone service encounter by L2 customer service representativesDr. WAN Yau Ni, Jenny Conference Paper
2023Insurance discourse analysis: Identifying register variables and generic stages in English cross-border complaint callsDr. WAN Yau Ni, Jenny Peer Reviewed Journal Article
2019Interpreting media literacy: A pilot study of interpersonal meaning in YouTube wedding speechDr. WAN Yau Ni, Jenny Conference Paper
2023Investigating writer's stance in university academic group discussionsDr. WAN Yau Ni, Jenny Peer Reviewed Journal Article
2017Language of persuasion in ESP writing: Personal recount in travelers’ online complaintsDr. WAN Yau Ni, Jenny Conference Paper
2017"Maam, let me tell you our story": Analyzing interpersonal relationship and recount structure in American-Filipino call centre complaint conversationsDr. WAN Yau Ni, Jenny Conference Paper
2019Multilingual print advertisements: Linguistic features of English-mixing advertisement in Hong KongDr. WAN Yau Ni, Jenny Conference Paper