Browsing by Author Dr. WAN Yau Ni, Jenny


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Issue DateTitleAuthor(s)Type
2023AI-powered writing mastery: Enhancing vocabulary and sentence structures through social mediaDr. WAN Yau Ni, Jenny Presentation
2025Analysis of social media reviews: A focus on Ocean Park Hong KongTse, Tak Po Jamie ; Dr. WAN Yau Ni, Jenny Presentation
2025Analyzing visitor reviews of heritage tourism: A case study of the Overseas Chinese MuseumDr. WAN Yau Ni, Jenny ; Forey, Gail Presentation
2025Attitudes and language identities in Ocean Park Hong Kong online reviewsTse, Tak Po Jamie ; Dr. WAN Yau Ni, Jenny Peer Reviewed Journal Article
2023"But it's truly aggravating and depressing": Voicing counter-expectancy in US-Philippines service interactionsDr. WAN Yau Ni, Jenny Peer Reviewed Journal Article
2010Call centre discourse: Graduation in relation to voice quality and attitudinal profileDr. WAN Yau Ni, Jenny Book Chapter
2017Construing negotiation: The role of voice quality features in American-Filipino business telephone conversationsDr. WAN Yau Ni, Jenny Peer Reviewed Journal Article
2008The exchange of interpersonal meaning in call centre conversationsDr. WAN Yau Ni, Jenny Working Paper
2013Expected and discretionary responses in complex call centre conversationsDr. WAN Yau Ni, Jenny Conference Paper
2024Exploring collective identity and community connections: An interpersonal analysis of online visitor reviews at the Overseas Chinese Museum (2012–2023)Dr. WAN Yau Ni, Jenny ; Forey, Gail Peer Reviewed Journal Article
2023Exploring interpersonal language in wedding discourse on social mediaDr. WAN Yau Ni, Jenny Peer Reviewed Journal Article
2024Exploring interpersonal meanings of report cards and WISC-V scores: A case study of a gifted childDr. WAN Yau Ni, Jenny Peer Reviewed Journal Article
2018Exploring university students' peer review competence: A preliminary study of cognitive and affective feedback in language assessmentDr. WAN Yau Ni, Jenny Presentation
2024Framing negative eWOM via conjunctions: The language of customer communication in the luxury hotel sector on social mediaDr. WAN Yau Ni, Jenny Peer Reviewed Journal Article
2025From policy to perception: Sentiment analysis and topic modeling on housing issues in Hong KongZeng, W. ; Guan, H. L. ; Dr. WAN Yau Ni, Jenny Presentation
2018Functions of frequently used back channels in a corpus of intercultural conversations between Hong Kong Chinese (HKC) and native English speakers (NES)Dr. WAN Yau Ni, Jenny Peer Reviewed Journal Article
2024Graduation resources in news discourse: Calls for the British Museum to return Chinese cultural artefactsDr. WAN Yau Ni, Jenny Peer Reviewed Journal Article
2024Hospitality discourse on social media: Evaluating online complaints and service recovery for luxury hotelsDr. WAN Yau Ni, Jenny ; Forey, Gail Peer Reviewed Journal Article
2025How do hotel managers and GenAI apologise differently for hotel customers' online complaints?Dr. WAN Yau Ni, Jenny Presentation
2016"How to sound nice and helpful?" managing communication skills in telephone service encounter by L2 customer service representativesDr. WAN Yau Ni, Jenny Conference Paper
Showing results 1 to 20 of 35  next >