Please use this identifier to cite or link to this item:
http://hdl.handle.net/20.500.11861/10704| Title: | How do hotel managers and GenAI apologise differently for hotel customers' online complaints? |
| Authors: | Dr. WAN Yau Ni, Jenny |
| Issue Date: | 2025 |
| Source: | Language Symposium 2025: Generative Artificial Intelligence (GenAI) and Digital Genre, 2025. |
| Conference: | Language Symposium 2025: Generative Artificial Intelligence (GenAI) and Digital Genre |
| Type: | Presentation |
| URI: | http://hdl.handle.net/20.500.11861/10704 |
| Appears in Collections: | English Language & Literature - Publication |
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