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Dr. WONG Chi Bo, Brian
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Showing results 4 to 19 of 19
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Issue Date
Title
Author(s)
Type
2011
The influence of customer satisfaction and switching costs on customer retention: Retail internet banking
Dr. WONG Chi Bo, Brian
Peer Reviewed Journal Article
2011
The influence of customer satisfaction and switching costs on customer retention: Retail Internet banking services
Dr. WONG Chi Bo, Brian
Peer Reviewed Journal Article
2011
The influence of satisfaction and relationship commitment on student loyalty in self-financed tertiary education institutions
Dr. WONG Chi Bo, Brian
Peer Reviewed Journal Article
2013
Mainland Chinese tourists' expectations, perceived performance of and satisfaction towards shopping malls in Hong Kong
Dr. WONG Chi Bo, Brian
; Wong, Ka Li Kelly
; Wong, Man Ho
; Ng, Hing Cheong
Peer Reviewed Journal Article
2018
The moderating effect of relationship termination costs in the link between relationship commitment and intention to stay: An empirical study of self-financed tertiary education institutions in Hong Kong
Dr. WONG Chi Bo, Brian
; Wong, Ka Li Kelly
; Wong, Wing Yan
; Ng, Hing Cheong
Conference Paper
2012
The moderating effect of switching barriers: Online stock and derivatives trading
Dr. WONG Chi Bo, Brian
; Wong, Ka Li Kelly
Peer Reviewed Journal Article
2009
The moderating effect of switching costs on the customer satisfaction-retention link: Retail Internet banking service in Hong Kong
Dr. WONG Chi Bo, Brian
; Mula, Joseph M.
Peer Reviewed Journal Article; Conference Paper
2021
Moderators affecting relationship between student satisfaction and student retention in self-financed Tertiary education sector: A conceptual research model
Wong, Ka Li Kelly
; Dr. WONG Chi Bo, Brian
; Wong, Wing Yan
; Wong, Man Shing
Peer Reviewed Journal Article
2013
Perceived usefulness of Internet for adopters and non-adopters: an empirical analysis of retired senior citizens in Hong Kong
Dr. WONG Chi Bo, Brian
; Wong, Ka Li Kelly
Peer Reviewed Journal Article
2011
Perceptions of customer satisfaction, switching costs and customer retention: An empirical study of basic and advanced Internet banking users in Hong Kong
Dr. WONG Chi Bo, Brian
Peer Reviewed Journal Article
2012
The relationship between shopping mall attributes, customer satisfaction and positive word-of-mouth: China visitors in Hong Kong
Dr. WONG Chi Bo, Brian
; Ng, Hing Cheong
; Wong, Ka Li Kelly
; Wong, Man Ho
Peer Reviewed Journal Article
2018
Rewarding and punitive switching barriers in a continuous purchasing setting: The impact of relationship age
Dr. WONG Chi Bo, Brian
; Wong, Ka Li Kelly
; Ng, Hing Cheong
; Chou, Chiu Ping
Peer Reviewed Journal Article
2017
Switching barriers that help retain online retail banking users: A study of basic and advanced users
Dr. WONG Chi Bo, Brian
; Wong, Ka Li Kelly
; Wong, Man Ho
; Wong, Man Kwan
Conference Paper
2023
Unveiling the complexities of purchaser retention in non-fungible token (NFT) platforms: Investigating direct, strengthening, and constraining moderating factors for single and multiple NFT purchasers
Dr. WONG Chi Bo, Brian
Conference Paper
2016
Use of switching barriers to retain customers: Online retail stock traders in Hong Kong
Dr. WONG Chi Bo, Brian
; Wong, Ka Li Kelly
; Wong, Man Ho
; Chan, Wing Chun Eric
Peer Reviewed Journal Article
2009
金融海嘯下預期就業安穩信心及預期經濟前景對香港市民消費意欲的影響
王志寶博士
; 梁詩明
Book Chapter