Please use this identifier to cite or link to this item:
http://hdl.handle.net/20.500.11861/5032
Title: | The moderating effect of switching costs on the customer satisfaction-retention link: Retail Internet banking service in Hong Kong |
Authors: | Dr. WONG Chi Bo, Brian Mula, Joseph M. |
Issue Date: | 2009 |
Source: | IBIMA Business Review, 2009, vol. 2, pp. 20-28. |
Journal: | IBIMA Business Review |
Conference: | 11th International Business Information Management Association (IBIMA) Conference |
Type: | Peer Reviewed Journal Article Conference Paper |
URI: | http://hdl.handle.net/20.500.11861/5032 |
ISBN: | 9780982148907 |
ISSN: | 1947-3788 |
Appears in Collections: | Business Administration - Publication |
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