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Position
Assistant Professor
 
 
Personal Site
 
 
 
Scopus Author ID
 
Research Interests
Professional Discourse Analysis
Conversation Analysis
Language of the Mass and Social Media
Intercultural Communication
Language Teaching and Education
 
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Status
staff
 

Results 1-20 of 23

Issue DateTitleAuthor(s)Type
12024Graduation resources in news discourse: Calls for the British Museum to return Chinese cultural artefactsDr. WAN Yau Ni, Jenny Peer Reviewed Journal Article
22024Hospitality discourse on social media: Evaluating online complaints and service recovery for luxury hotelsDr. WAN Yau Ni, Jenny ; Forey, Gail Peer Reviewed Journal Article
32023Structuring logical relations in workplace English telephone negotiationDr. WAN Yau Ni, Jenny Peer Reviewed Journal Article
42023Research on voice quality in call center discourse: Validating reliability through interrater agreement and PraatDr. WAN Yau Ni, Jenny Peer Reviewed Journal Article
52023"But it's truly aggravating and depressing": Voicing counter-expectancy in US-Philippines service interactionsDr. WAN Yau Ni, Jenny Peer Reviewed Journal Article
62023Investigating writer's stance in university academic group discussionsDr. WAN Yau Ni, Jenny Peer Reviewed Journal Article
72023Exploring interpersonal language in wedding discourse on social mediaDr. WAN Yau Ni, Jenny Peer Reviewed Journal Article
82023Insurance discourse analysis: Identifying register variables and generic stages in English cross-border complaint callsDr. WAN Yau Ni, Jenny Peer Reviewed Journal Article
92023AI-powered writing mastery: Enhancing vocabulary and sentence structures through social mediaDr. WAN Yau Ni, Jenny Presentation
102019University e-learning platform: Exploring patterns of lexical stance markers in online group discussionDr. WAN Yau Ni, Jenny Presentation
112019Interpreting media literacy: A pilot study of interpersonal meaning in YouTube wedding speechDr. WAN Yau Ni, Jenny Conference Paper
122019Multilingual print advertisements: Linguistic features of English-mixing advertisement in Hong KongDr. WAN Yau Ni, Jenny Conference Paper
132018Exploring university students' peer review competence: A preliminary study of cognitive and affective feedback in language assessmentDr. WAN Yau Ni, Jenny Presentation
142018Peer assessment in ELT: A critical evaluation of peer review written by L2 learners in a private university in Hong KongDr. WAN Yau Ni, Jenny Presentation
152018Functions of frequently used back channels in a corpus of intercultural conversations between Hong Kong Chinese (HKC) and native English speakers (NES)Dr. WAN Yau Ni, Jenny Peer Reviewed Journal Article
162017"Maam, let me tell you our story": Analyzing interpersonal relationship and recount structure in American-Filipino call centre complaint conversationsDr. WAN Yau Ni, Jenny Conference Paper
172017Construing negotiation: The role of voice quality features in American-Filipino business telephone conversationsDr. WAN Yau Ni, Jenny Peer Reviewed Journal Article
182017Tourism discourse analysis: International travelers’ e-complaints, and e-response letters from management group of Hong Kong 5-stars hotels on TripAdvisorDr. WAN Yau Ni, Jenny Conference Paper
192017Language of persuasion in ESP writing: Personal recount in travelers’ online complaintsDr. WAN Yau Ni, Jenny Conference Paper
202016"How to sound nice and helpful?" managing communication skills in telephone service encounter by L2 customer service representativesDr. WAN Yau Ni, Jenny Conference Paper



Results 1-5 of 5

NameVenueStart DateEnd DateType
ELTU Conference 2019: Alternative Approaches to English Language Learning and TeachingThe Chinese University of Hong Kong27-05-201928-05-2019Conference
2018 International Conference on Bilingual Learning and TeachingThe Open University of Hong Kong25-10-201827-10-2018Conference
The International Conference on "English Lauguage Education in the Chinese Context"04-05-201805-05-2018Conference
Doing Research in Applied Linguistics 3 & 19th English in South-East Asia Conference 2017 (DRAL3/19th ESEA)King Mongkut's University of Technology Thonburi, Bangkok, Thailand22-06-201724-06-2017Conference
First International Conference on Linguistics and Language StudiesCaritas Institute of Higher Education09-04-201510-04-2015Conference