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Position
Assistant Professor
 
 
Personal Site
 
 
 
Scopus Author ID
 
Research Interests
Systemic Functional Linguistics
Professional Discourse Analysis
Intercultural Communication
Business Communication
Conversation Analysis
Language Studies
 
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Status
staff
 


Results 1-12 of 12

Issue DateTitleAuthor(s)Type
12024Graduation resources in news discourse: Calls for the British Museum to return Chinese cultural artefactsDr. WAN Yau Ni, Jenny Peer Reviewed Journal Article
22024Hospitality discourse on social media: Evaluating online complaints and service recovery for luxury hotelsDr. WAN Yau Ni, Jenny ; Forey, Gail Peer Reviewed Journal Article
32024Framing negative eWOM via conjunctions: The language of customer communication in the luxury hotel sector on social mediaDr. WAN Yau Ni, Jenny Peer Reviewed Journal Article
42024Exploring interpersonal meanings of report cards and WISC-V scores: A case study of a gifted childDr. WAN Yau Ni, Jenny Peer Reviewed Journal Article
52024Exploring collective identity and community connections: An interpersonal analysis of online visitor reviews at the Overseas Chinese Museum (2012–2023)Dr. WAN Yau Ni, Jenny ; Forey, Gail Peer Reviewed Journal Article
62024Language differences in online complaint responses between generative artificial intelligence and hotel managersDr. WAN Yau Ni, Jenny Peer Reviewed Journal Article
72023Structuring logical relations in workplace English telephone negotiationDr. WAN Yau Ni, Jenny Peer Reviewed Journal Article
82023Research on voice quality in call center discourse: Validating reliability through interrater agreement and PraatDr. WAN Yau Ni, Jenny Peer Reviewed Journal Article
92023Investigating writer's stance in university academic group discussionsDr. WAN Yau Ni, Jenny Peer Reviewed Journal Article
102023Exploring interpersonal language in wedding discourse on social mediaDr. WAN Yau Ni, Jenny Peer Reviewed Journal Article
112023Insurance discourse analysis: Identifying register variables and generic stages in English cross-border complaint callsDr. WAN Yau Ni, Jenny Peer Reviewed Journal Article
122023"But it's truly aggravating and depressing": Voicing counter-expectancy in US-Philippines service interactionsDr. WAN Yau Ni, Jenny Peer Reviewed Journal Article



Results 1-5 of 6

NameVenueStart DateEnd DateType
1st Lunchtime Research SeminarLanguage Center RLG104, Hong Kong Shue Yan University16-09-202416-09-2024Seminar
ELTU Conference 2019: Alternative Approaches to English Language Learning and TeachingThe Chinese University of Hong Kong27-05-201928-05-2019Conference
2018 International Conference on Bilingual Learning and TeachingThe Open University of Hong Kong25-10-201827-10-2018Conference
The International Conference on "English Lauguage Education in the Chinese Context"04-05-201805-05-2018Conference
Doing Research in Applied Linguistics 3 & 19th English in South-East Asia Conference 2017 (DRAL3/19th ESEA)King Mongkut's University of Technology Thonburi, Bangkok, Thailand22-06-201724-06-2017Conference