Research Outputs

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Issue DateTitleAuthor(s)Type
12010Call centre discourse: Graduation in relation to voice quality and attitudinal profileDr. WAN Yau Ni, Jenny Book Chapter
22008The exchange of interpersonal meaning in call centre conversationsDr. WAN Yau Ni, Jenny Working Paper
32017Construing negotiation: The role of voice quality features in American-Filipino business telephone conversationsDr. WAN Yau Ni, Jenny Peer Reviewed Journal Article
42023Structuring logical relations in workplace English telephone negotiationDr. WAN Yau Ni, Jenny Peer Reviewed Journal Article
52023Research on voice quality in call center discourse: Validating reliability through interrater agreement and PraatDr. WAN Yau Ni, Jenny Peer Reviewed Journal Article
62023"But it's truly aggravating and depressing": Voicing counter-expectancy in US-Philippines service interactionsDr. WAN Yau Ni, Jenny Peer Reviewed Journal Article
72023Investigating writer's stance in university academic group discussionsDr. WAN Yau Ni, Jenny Peer Reviewed Journal Article
82018Functions of frequently used back channels in a corpus of intercultural conversations between Hong Kong Chinese (HKC) and native English speakers (NES)Dr. WAN Yau Ni, Jenny Peer Reviewed Journal Article
92023Exploring interpersonal language in wedding discourse on social mediaDr. WAN Yau Ni, Jenny Peer Reviewed Journal Article
102023Insurance discourse analysis: Identifying register variables and generic stages in English cross-border complaint callsDr. WAN Yau Ni, Jenny Peer Reviewed Journal Article

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