Department of English Language and Literature
Results 1-3 of 3
Issue Date | Title | Author(s) | Type | |
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1 | 2017 | Language of persuasion in ESP writing: Personal recount in travelers’ online complaints | Dr. WAN Yau Ni, Jenny | Conference Paper |
2 | 2017 | "Maam, let me tell you our story": Analyzing interpersonal relationship and recount structure in American-Filipino call centre complaint conversations | Dr. WAN Yau Ni, Jenny | Conference Paper |
3 | 2017 | Tourism discourse analysis: International travelers’ e-complaints, and e-response letters from management group of Hong Kong 5-stars hotels on TripAdvisor | Dr. WAN Yau Ni, Jenny | Conference Paper |