Department of English Language and Literature
Results 1-1 of 1
| Issue Date | Title | Author(s) | Type | |
|---|---|---|---|---|
| 1 | 2013 | Expected and discretionary responses in complex call centre conversations | Dr. WAN Yau Ni, Jenny | Conference Paper |
Results 1-1 of 1
| Issue Date | Title | Author(s) | Type | |
|---|---|---|---|---|
| 1 | 2013 | Expected and discretionary responses in complex call centre conversations | Dr. WAN Yau Ni, Jenny | Conference Paper |