ENG-Jenny.jpg picture
 
Position
Assistant Professor
 
 
Personal Site
 
 
 
Scopus Author ID
 
Research Interests
Systemic Functional Linguistics
Professional Discourse Analysis
Intercultural Communication
Business Communication
Conversation Analysis
Language Studies
 
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Status
staff
 

Results 1-20 of 35

Issue DateTitleAuthor(s)Type
12025How do hotel managers and GenAI apologise differently for hotel customers' online complaints?Dr. WAN Yau Ni, Jenny Presentation
22025Attitudes and language identities in Ocean Park Hong Kong online reviewsTse, Tak Po Jamie ; Dr. WAN Yau Ni, Jenny Peer Reviewed Journal Article
32025From policy to perception: Sentiment analysis and topic modeling on housing issues in Hong KongZeng, W. ; Guan, H. L. ; Dr. WAN Yau Ni, Jenny Presentation
42025Analyzing visitor reviews of heritage tourism: A case study of the Overseas Chinese MuseumDr. WAN Yau Ni, Jenny ; Forey, Gail Presentation
52025Analysis of social media reviews: A focus on Ocean Park Hong KongTse, Tak Po Jamie ; Dr. WAN Yau Ni, Jenny Presentation
62024Graduation resources in news discourse: Calls for the British Museum to return Chinese cultural artefactsDr. WAN Yau Ni, Jenny Peer Reviewed Journal Article
72024Hospitality discourse on social media: Evaluating online complaints and service recovery for luxury hotelsDr. WAN Yau Ni, Jenny ; Forey, Gail Peer Reviewed Journal Article
82024Some research guides in applied linguisticsDr. WAN Yau Ni, Jenny Presentation
92024Exploring collective identity and community connections: An interpersonal analysis of online visitor reviews at the Overseas Chinese Museum (2012–2023)Dr. WAN Yau Ni, Jenny ; Forey, Gail Peer Reviewed Journal Article
102024Language differences in online complaint responses between generative artificial intelligence and hotel managersDr. WAN Yau Ni, Jenny Peer Reviewed Journal Article
112024Exploring interpersonal meanings of report cards and WISC-V scores: A case study of a gifted childDr. WAN Yau Ni, Jenny Peer Reviewed Journal Article
122024Framing negative eWOM via conjunctions: The language of customer communication in the luxury hotel sector on social mediaDr. WAN Yau Ni, Jenny Peer Reviewed Journal Article
132023Insurance discourse analysis: Identifying register variables and generic stages in English cross-border complaint callsDr. WAN Yau Ni, Jenny Peer Reviewed Journal Article
142023AI-powered writing mastery: Enhancing vocabulary and sentence structures through social mediaDr. WAN Yau Ni, Jenny Presentation
152023Investigating writer's stance in university academic group discussionsDr. WAN Yau Ni, Jenny Peer Reviewed Journal Article
162023Research on voice quality in call center discourse: Validating reliability through interrater agreement and PraatDr. WAN Yau Ni, Jenny Peer Reviewed Journal Article
172023Structuring logical relations in workplace English telephone negotiationDr. WAN Yau Ni, Jenny Peer Reviewed Journal Article
182023"But it's truly aggravating and depressing": Voicing counter-expectancy in US-Philippines service interactionsDr. WAN Yau Ni, Jenny Peer Reviewed Journal Article
192023Exploring interpersonal language in wedding discourse on social mediaDr. WAN Yau Ni, Jenny Peer Reviewed Journal Article
202019Interpreting media literacy: A pilot study of interpersonal meaning in YouTube wedding speechDr. WAN Yau Ni, Jenny Conference Paper



Results 1-5 of 7

NameVenueStart DateEnd DateType
ICLLS 2025 Seventh International Conference on Linguistics and Language StudiesNingbo University, Ningbo, CHINA06-06-202508-06-2025Conference
1st Lunchtime Research SeminarLanguage Center RLG104, Hong Kong Shue Yan University16-09-202416-09-2024Seminar
ELTU Conference 2019: Alternative Approaches to English Language Learning and TeachingThe Chinese University of Hong Kong27-05-201928-05-2019Conference
2018 International Conference on Bilingual Learning and TeachingThe Open University of Hong Kong25-10-201827-10-2018Conference
The International Conference on "English Lauguage Education in the Chinese Context"04-05-201805-05-2018Conference