Department of Business Administration
Results 1-4 of 4
| Issue Date | Title | Author(s) | Type | |
|---|---|---|---|---|
| 1 | 2011 | The influence of customer satisfaction and switching costs on customer retention: Retail internet banking | Dr. WONG Chi Bo, Brian | Peer Reviewed Journal Article |
| 2 | 2011 | The influence of customer satisfaction and switching costs on customer retention: Retail Internet banking services | Dr. WONG Chi Bo, Brian | Peer Reviewed Journal Article |
| 3 | 2011 | The influence of satisfaction and relationship commitment on student loyalty in self-financed tertiary education institutions | Dr. WONG Chi Bo, Brian | Peer Reviewed Journal Article |
| 4 | 2011 | Perceptions of customer satisfaction, switching costs and customer retention: An empirical study of basic and advanced Internet banking users in Hong Kong | Dr. WONG Chi Bo, Brian | Peer Reviewed Journal Article |