Department of English Language and Literature
Results 1-2 of 2
| Issue Date | Title | Author(s) | Type | |
|---|---|---|---|---|
| 1 | 2008 | The exchange of interpersonal meaning in call centre conversations | Dr. WAN Yau Ni, Jenny | Working Paper |
| 2 | 2009 | Validation of interpretative analysis investigating the methodology: Voice quality in call centre discourse | Dr. WAN Yau Ni, Jenny | Conference Paper |