Department of English Language and Literature

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Organization's Publications


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Date Issued:  [2020 TO 2024]
Author:  Dr. WAN Yau Ni, Jenny

Results 1-11 of 11

Issue DateTitleAuthor(s)Type
12023AI-powered writing mastery: Enhancing vocabulary and sentence structures through social mediaDr. WAN Yau Ni, Jenny Presentation
22023"But it's truly aggravating and depressing": Voicing counter-expectancy in US-Philippines service interactionsDr. WAN Yau Ni, Jenny Peer Reviewed Journal Article
32023Exploring interpersonal language in wedding discourse on social mediaDr. WAN Yau Ni, Jenny Peer Reviewed Journal Article
42024Exploring interpersonal meanings of report cards and WISC-V scores: A case study of a gifted childDr. WAN Yau Ni, Jenny Peer Reviewed Journal Article
52024Framing negative eWOM via conjunctions: The language of customer communication in the luxury hotel sector on social mediaDr. WAN Yau Ni, Jenny Peer Reviewed Journal Article
62024Graduation resources in news discourse: Calls for the British Museum to return Chinese cultural artefactsDr. WAN Yau Ni, Jenny Peer Reviewed Journal Article
72024Hospitality discourse on social media: Evaluating online complaints and service recovery for luxury hotelsDr. WAN Yau Ni, Jenny ; Forey, Gail Peer Reviewed Journal Article
82023Insurance discourse analysis: Identifying register variables and generic stages in English cross-border complaint callsDr. WAN Yau Ni, Jenny Peer Reviewed Journal Article
92023Investigating writer's stance in university academic group discussionsDr. WAN Yau Ni, Jenny Peer Reviewed Journal Article
102023Research on voice quality in call center discourse: Validating reliability through interrater agreement and PraatDr. WAN Yau Ni, Jenny Peer Reviewed Journal Article
112023Structuring logical relations in workplace English telephone negotiationDr. WAN Yau Ni, Jenny Peer Reviewed Journal Article