Please use this identifier to cite or link to this item:
http://hdl.handle.net/20.500.11861/5531| Title: | Service quality: A study of retail service encounters in Hong Kong |
| Authors: | Dr. LEE Bernard Bougoure, Ursula |
| Issue Date: | 2008 |
| Source: | Marketing landscapes: a pause for thought: conference proceedings of the 37th EMAC conference held 27-30 May 2008, Brighton, UK. |
| Conference: | 37th EMAC Conference on Marketing Landscapes: A pause for thought |
| Type: | Conference Paper |
| URI: | http://hdl.handle.net/20.500.11861/5531 |
| ISBN: | 9781905593422 |
| Appears in Collections: | Business Administration - Publication |
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