Please use this identifier to cite or link to this item: http://hdl.handle.net/20.500.11861/5033
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dc.contributor.authorDr. CHEUNG Fung Yi, Millissaen_US
dc.contributor.authorTo, W. M.en_US
dc.date.accessioned2018-03-22T08:23:41Z-
dc.date.available2018-03-22T08:23:41Z-
dc.date.issued2016-
dc.identifier.citationManagement Decisions, 2016, vol. 54(10), pp. 2524-2543.en_US
dc.identifier.issn0025-1747-
dc.identifier.urihttp://hdl.handle.net/20.500.11861/5033-
dc.language.isoenen_US
dc.relation.ispartofManagement Decisionen_US
dc.titleA customer-dominant logic on service recovery and customer satisfactionen_US
dc.typePeer Reviewed Journal Articleen_US
dc.identifier.doi10.1108/MD-03-2016-0165-
crisitem.author.deptDepartment of Business Administration-
item.fulltextNo Fulltext-
Appears in Collections:Business Administration - Publication
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