Please use this identifier to cite or link to this item:
http://hdl.handle.net/20.500.11861/5033| DC Field | Value | Language |
|---|---|---|
| dc.contributor.author | Dr. CHEUNG Fung Yi, Millissa | en_US |
| dc.contributor.author | To, W. M. | en_US |
| dc.date.accessioned | 2018-03-22T08:23:41Z | - |
| dc.date.available | 2018-03-22T08:23:41Z | - |
| dc.date.issued | 2016 | - |
| dc.identifier.citation | Management Decisions, 2016, vol. 54(10), pp. 2524-2543. | en_US |
| dc.identifier.issn | 0025-1747 | - |
| dc.identifier.uri | http://hdl.handle.net/20.500.11861/5033 | - |
| dc.language.iso | en | en_US |
| dc.relation.ispartof | Management Decision | en_US |
| dc.title | A customer-dominant logic on service recovery and customer satisfaction | en_US |
| dc.type | Peer Reviewed Journal Article | en_US |
| dc.identifier.doi | 10.1108/MD-03-2016-0165 | - |
| item.fulltext | No Fulltext | - |
| Appears in Collections: | Business Administration - Publication | |
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