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A flight attendant's essential guide: From passenger relations to challenging situations
Author(s)
Date Issued
2019
Publisher
Brown Walker Press
ISBN
1627347283
9781627347280
Citation
Law, C. C. (2019). A flight attendant's essential guide: From passenger relations to challenging situations. Brown Walker Press.
Description
502 pages
Type
Book
Abstract
A Flight Attendant's Essential Guide is written for airline executives, university lecturers who specialize in the airline industry, and for undergraduate students preparing for a career as a flight attendant. Those working in passenger, aircraft, airport as well as general communications at an airport or aircraft can benefit from this book though a thorough understanding the responsibilities of flight attendants. This textbook primarily focuses on the passenger aspect of in-flight service, including operations and communication skills, and how flight attendants interact with passengers at each phase of a flight.
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