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Self-efficacy and technology usage among social service practitioners—a structural equation modeling
Date Issued
2025
ISSN
1468-263X
0045-3102
Citation
The British Journal of Social Work, 2025, vol. 55(4), pp. 1928-1948.
Type
Peer Reviewed Journal Article
Abstract
This study examines the relationship between digital self-efficacy, general self-efficacy, and technology usage among social service practitioners. An online survey questionnaire was sent to social service practitioners and the results indicated a positive relationship between the three variables. In addition, general and digital self-efficacy differed according to the educational level. Moreover, digital self-efficacy has a greater effect on technology usage than general self-efficacy. Additionally, a digital self-efficacy measurement scale was validated for use in the social services sector. This study covers a wide range of social service areas and provides a comprehensive understanding of the technology usage.
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