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A practical guide to airline customer service: From airline operations to passenger services
Author(s)
Date Issued
2018
Publisher
Brown Walker Press
ISBN
1627346937
9781627346931
Citation
Law, C. C. (2018). A practical guide to airline customer service: From airline operations to passenger services. Brown Walker Press.
Description
302 pages
Type
Book
Abstract
A Practical Guide to Airline Customer Service is a textbook written for airline executives and undergraduate students who are preparing for a career in the airline service industry. Those working in similar functions and fields can also benefit from this book. This book primarily focuses on the importance of customer service in the airline industry. This includes basic airline operations and essential communication skills, and how airline service agents interact with passengers at every contact point of the travel process. A Practical Guide to Airline Customer Service is a must-read for those who seek a rewarding career in the airline industry.
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