Options
Unleashing e-pet-health literacy to uplift duty of care and enhance provision of veterinary care
Date Issued
2025
Citation
Lai, A. K. H., Lai, G. C. H., Cheung, J. C. F., & Kwok, C. W. R. (2025). Unleashing e-pet-health literacy to uplift duty of care and enhance provision of veterinary care. In Pacific Asia Conference on Information Systems (Ed.). PACIS 2025 Proceedings. Pacific Asia Conference on Information Systems, PACIS 2025, Kuala Lumpur, Malaysia. AIS.
Type
Conference Paper
Abstract
Many pet owners reported not taking their pets to veterinarians for at least 12 months. A lack of veterinary care for pets will lead to life-threatening consequences. This research-in-progress study proposes that enhancing pet owners’ e-pet-health literacy (ePL) can be a positive, proactive means to safeguard pets’ health and well-being. This study is the first to conceptualize and operationalize ePL. It examines the effect of ePL on pet owners’ duty of care (DoC), which in turn encourages the provision of veterinary care, i.e., veterinary clinic visits and expenditures. It also investigates to what extent pet owners’ gender, age, and work status affect the above relationships. This study is expected to enrich the literature on the impacts of information systems (IS) on pet healthcare. It suggests a scalable IS solution to inspire IS practitioners’ impactful input, solving long-standing pet healthcare issues faced by public policymakers and pet healthcare practitioners.
Availability at HKSYU Library
