"How to sound nice and helpful?" managing communication skills in telephone service encounter by L2 customer service representatives

Dr. WAN Yau Ni, Jenny

"How to sound nice and helpful?" managing communication skills in telephone service encounter by L2 customer service representatives

Author(s)

Dr. WAN Yau Ni, Jenny

Date Issued

2016

Conference

The 4th Forum on Applied Linguistics

Citation

Wan, Y. N. (2016 Dec 3). "How to sound nice and helpful?" managing communication skills in telephone service encounter by L2 customer service representatives. The 4th Forum on Applied Linguistics, Guangzhou, China.

URI

http://hdl.handle.net/20.500.11861/9773

Type

Conference Paper

Options

"How to sound nice and helpful?" managing communication skills in telephone service encounter by L2 customer service representatives

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