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Predicting turnover intention of working adults in Hong Kong : an interactive model of psychological contract breach, emotional intelligence, and job satisfaction
Author(s)
Date Issued
2013
Publisher
Hong Kong: Hong Kong Shue Yan University
Description
Thesis (M.Soc.Sc.) -- Hong Kong Shue Yan University, 2013.
58 pages
Includes bibliographical references (p. 64-86).
Type
Thesis
Programme
Master of Social Sciences in Counselling Psychology
Abstract
Work place experience is an important element that would influence the psychological well being of working adults, in which job satisfaction seems to be one of the most popular research factors. It is well-know that Chinese people are Guanxi oriented so that the reciprocal relationship between worker and organization may negatively affect the level of job satisfaction and turnover intention of employees in Chinese context. With the emergence of the notion of emotional intelligence, present study aims at integrating two lines of research in an attempt to unravel the relationship between psychological contract breach and job satisfaction as well as the relationship between job satisfaction and turnover intention.
Meanwhile, specific focus would also be placed on the moderating effect of emotional intelligence on the relationship between the psychological contract breach and job satisfaction. The current study proposed a model that synthesized the notions of REBT, CBT and emotional intelligence, with specific focus on examining the relationship between the psychological contract breach and job satisfaction, and to examine whether different level of emotional intelligence is the moderator correlated to higher level of job satisfaction, and consequently affect the turnover intelligence of employee.
A total of 202 working adults were participated in this study. Result of this study is consistent to previous studies that psychological contract breach is found to be negative correlated to job satisfaction, and job satisfaction negatively affects employees’ turnover intention. In addition, emotional intelligence is supported as moderator on the relationship between psychological contract breach and employees’ level of job satisfaction. On the whole, this study provides theoretical implications to both industrial and occupational psychologists as well as counselling psychologists (272 words).
Meanwhile, specific focus would also be placed on the moderating effect of emotional intelligence on the relationship between the psychological contract breach and job satisfaction. The current study proposed a model that synthesized the notions of REBT, CBT and emotional intelligence, with specific focus on examining the relationship between the psychological contract breach and job satisfaction, and to examine whether different level of emotional intelligence is the moderator correlated to higher level of job satisfaction, and consequently affect the turnover intelligence of employee.
A total of 202 working adults were participated in this study. Result of this study is consistent to previous studies that psychological contract breach is found to be negative correlated to job satisfaction, and job satisfaction negatively affects employees’ turnover intention. In addition, emotional intelligence is supported as moderator on the relationship between psychological contract breach and employees’ level of job satisfaction. On the whole, this study provides theoretical implications to both industrial and occupational psychologists as well as counselling psychologists (272 words).
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