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Developing individual dynamic capabilities by social media: A empirical investigation
Author(s)
Date Issued
2017
Publisher
Association for Information Systems
Citation
Ke, X., He, W., & Du, H. S. (2017). Developing individual dynamic capabilities by social media: A empirical investigation. In DIGIT (Ed.). DIGIT 2017 Proceedings. DIGIT 2017, Seoul, South Korea. Association for Information Systems.
Type
Conference Paper
Abstract
Nowadays, we are in the midst of another social-technical revolution stimulated by the
interaction between the human desire for efficiency and connectivity. During such
revolution, the pace of life and work are becoming increasingly fast and usually erratic.
Therefore, people are required to be more responsive and effective in dealing with
changes happening in their lives. Social media are the predominant online offerings
created in such revolution for fulfilling people’s needs of shaping social relationships.
Besides serving users’ socialization purposes, social media have also rapidly changed
the way individuals interact with others and even the way of learning, thinking and
working. With the comprehensive use of various social media, individuals can perform
information processing (e.g., information acquisition, assimilation and sharing) and
external representation (e.g., shaping relationship, coordination and conflicts solution)
more easily and frequently, which may further help them to develop their personal
capabilities in dealing with changeable environments. However, there is limited
research and empirical evidence regarding the bright sides of the diverse use of social
media on the development of users’ individual capabilities in coping with dynamic
environmental changes. Drawing upon the theories of media system dependency,
boundary spanning and dynamic capability, this study thereby proposes that the
comprehensive use of social media can be transformed into an individual’s dynamic
capabilities through two important mechanisms: information processing and external
representation. This study contributes to the literature by revealing how individuals can
better deal with changing environments in the social media era and establishing the
conceptualization and operationalization of individual dynamic capabilities.
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