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The influence of emotional dissonance and resources at work on job burnout among Chinese human service employees
Date Issued
2007
ISSN
1072-5245
1573-3424
Citation
International Journal of Stress Management, Feb. 2007, vol. 14(1), pp. 72-87.
Type
Peer Reviewed Journal Article
Abstract
The authors extended Hobfoll's Conservation of Resources (COR) model to examine the influence of emotional dissonance and work resources on burnout among 392 Chinese human service employees. Bivariate correlation results showed that emotional dissonance correlated positively with display rules and burnout, but negatively with work resources, specifically, satisfactory work relations and job rewards. Results of structural equation modeling analyses supported the extension of the COR model to study the dissonance-resources-burnout association. In the revised model, display rules had a direct impact on emotional dissonance, which in turn influenced burnout indirectly through the mediation of work resources. Limitations of the study and implications for work stress management are discussed.
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