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Promoting financial inclusion through the launch of virtual banks? empirical insights from Hong Kong banking customers
Author(s)
Date Issued
2022
ISSN
1742-6812
Citation
Journal of International Banking Law and Regulation, 2022, Vol. 37(11), pp. 429-439.
Type
Peer Reviewed Journal Article
Abstract
This article examines how virtual banks in Hong Kong may discourage the use of banking services and create new forms of financial exclusion. The competitive edge of virtual banks is also lacking when conventional banks offer the same online services. This article suggests the role of technology in promoting financial inclusion should be scrutinised.
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