Department of English Language and Literature

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Organization's Publications


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Author:  Dr. WAN Yau Ni, Jenny

Results 1-13 of 13

Issue DateTitleAuthor(s)Type
12023AI-powered writing mastery: Enhancing vocabulary and sentence structures through social mediaDr. WAN Yau Ni, Jenny Presentation
22013Expected and discretionary responses in complex call centre conversationsDr. WAN Yau Ni, Jenny Conference Paper
32018Exploring university students' peer review competence: A preliminary study of cognitive and affective feedback in language assessmentDr. WAN Yau Ni, Jenny Presentation
42016"How to sound nice and helpful?" managing communication skills in telephone service encounter by L2 customer service representativesDr. WAN Yau Ni, Jenny Conference Paper
52019Interpreting media literacy: A pilot study of interpersonal meaning in YouTube wedding speechDr. WAN Yau Ni, Jenny Conference Paper
62017Language of persuasion in ESP writing: Personal recount in travelers’ online complaintsDr. WAN Yau Ni, Jenny Conference Paper
72017"Maam, let me tell you our story": Analyzing interpersonal relationship and recount structure in American-Filipino call centre complaint conversationsDr. WAN Yau Ni, Jenny Conference Paper
82019Multilingual print advertisements: Linguistic features of English-mixing advertisement in Hong KongDr. WAN Yau Ni, Jenny Conference Paper
92018Peer assessment in ELT: A critical evaluation of peer review written by L2 learners in a private university in Hong KongDr. WAN Yau Ni, Jenny Presentation
1010-Apr-2015Professional discourse analysis: Specific language features in telephone communication breakdownDr. WAN Yau Ni, Jenny Conference Paper
112017Tourism discourse analysis: International travelers’ e-complaints, and e-response letters from management group of Hong Kong 5-stars hotels on TripAdvisorDr. WAN Yau Ni, Jenny Conference Paper
122019University e-learning platform: Exploring patterns of lexical stance markers in online group discussionDr. WAN Yau Ni, Jenny Presentation
132009Validation of interpretative analysis investigating the methodology: Voice quality in call centre discourseDr. WAN Yau Ni, Jenny Conference Paper