Please use this identifier to cite or link to this item: http://hdl.handle.net/20.500.11861/9773
Title: "How to sound nice and helpful?" managing communication skills in telephone service encounter by L2 customer service representatives
Authors: Dr. WAN Yau Ni, Jenny 
Issue Date: 2016
Source: Wan, Y. N. (2016 Dec 3). "How to sound nice and helpful?" managing communication skills in telephone service encounter by L2 customer service representatives. The 4th Forum on Applied Linguistics, Guangzhou, China.
Conference: The 4th Forum on Applied Linguistics 
Type: Conference Paper
URI: http://hdl.handle.net/20.500.11861/9773
Appears in Collections:English Language & Literature - Publication

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