Please use this identifier to cite or link to this item: http://hdl.handle.net/20.500.11861/9775
Title: Expected and discretionary responses in complex call centre conversations
Authors: Dr. WAN Yau Ni, Jenny 
Issue Date: 2013
Source: Wan, Y. N. (2013 May 23). Expected and discretionary responses in complex call centre conversations. 2013-ICAFLs, Taiwan.
Conference: The Greeting the New Age of ESP: Practice, Innovation, and Vision: 2013 International Conference on Applied Foreign Languages 
Type: Conference Paper
URI: http://hdl.handle.net/20.500.11861/9775
Appears in Collections:English Language & Literature - Publication

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