Please use this identifier to cite or link to this item: http://hdl.handle.net/20.500.11861/9773
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dc.contributor.authorDr. WAN Yau Ni, Jennyen_US
dc.date.accessioned2024-05-03T09:33:24Z-
dc.date.available2024-05-03T09:33:24Z-
dc.date.issued2016-
dc.identifier.citationWan, Y. N. (2016 Dec 3). "How to sound nice and helpful?" managing communication skills in telephone service encounter by L2 customer service representatives. The 4th Forum on Applied Linguistics, Guangzhou, China.en_US
dc.identifier.urihttp://hdl.handle.net/20.500.11861/9773-
dc.language.isoenen_US
dc.title"How to sound nice and helpful?" managing communication skills in telephone service encounter by L2 customer service representativesen_US
dc.typeConference Paperen_US
dc.relation.conferenceThe 4th Forum on Applied Linguisticsen_US
item.fulltextNo Fulltext-
crisitem.author.deptDepartment of English Language and Literature-
Appears in Collections:English Language & Literature - Publication
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