Please use this identifier to cite or link to this item:
http://hdl.handle.net/20.500.11861/5033| Title: | A customer-dominant logic on service recovery and customer satisfaction |
| Authors: | Dr. CHEUNG Fung Yi, Millissa To, W. M. |
| Issue Date: | 2016 |
| Source: | Management Decisions, 2016, vol. 54(10), pp. 2524-2543. |
| Journal: | Management Decision |
| Type: | Peer Reviewed Journal Article |
| URI: | http://hdl.handle.net/20.500.11861/5033 |
| ISSN: | 0025-1747 |
| DOI: | 10.1108/MD-03-2016-0165 |
| Appears in Collections: | Business Administration - Publication |
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