Please use this identifier to cite or link to this item: http://hdl.handle.net/20.500.11861/5033
Title: A customer-dominant logic on service recovery and customer satisfaction
Authors: Dr. CHEUNG Fung Yi, Millissa 
To, W. M. 
Issue Date: 2016
Source: Management Decisions, 2016, vol. 54(10), pp. 2524-2543.
Journal: Management Decision 
Type: Peer Reviewed Journal Article
URI: http://hdl.handle.net/20.500.11861/5033
ISSN: 0025-1747
DOI: 10.1108/MD-03-2016-0165
Appears in Collections:Business Administration - Publication

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