Please use this identifier to cite or link to this item: http://hdl.handle.net/20.500.11861/4274
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dc.contributor.authorDr. WAN Yau Ni, Jennyen_US
dc.date.accessioned2017-07-27T08:28:28Z-
dc.date.available2017-07-27T08:28:28Z-
dc.date.issued2015-04-10-
dc.identifier.citationIn Proceedings of First International Conference on Linguistics and Language Studies, ICLLS 2015 (p. 164-179).en_US
dc.identifier.urihttp://hdl.handle.net/20.500.11861/4274-
dc.identifier.urihttp://docs.wixstatic.com/ugd/2b7f97_7ff850f68c68469bb7943b3054af7ffe.pdf-
dc.description.abstractIn call centre communication, the only channel of communication between Customer Service Representative (CSR) and customer is the telephonic conversation. However, little attention has been focused on linguistics analyses of authentic complaint calls or calls with "communication breakdown"...en_US
dc.language.isoenen_US
dc.titleProfessional discourse analysis: Specific language features in telephone communication breakdownen_US
dc.typeConference Paperen_US
dc.relation.conferenceFirst International Conference on Linguistics and Language Studiesen_US
item.fulltextNo Fulltext-
crisitem.author.deptDepartment of English Language and Literature-
Appears in Collections:English Language & Literature - Publication
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