Please use this identifier to cite or link to this item: http://hdl.handle.net/20.500.11861/10538
Title: How perceived transparency in information system development processes improves project quality in agile IT enterprises
Authors: Dr. LEE Tin Yun, Philip 
Lee, Alice Jing 
Chau, Michael 
Deng, Bingjie 
Issue Date: 2024
Source: Industrial Management & Data Systems, 2024, vol. 124(6), pp. 2284-2311.
Journal: Industrial Management & Data Systems 
Abstract: Purpose With the increasing agility of IT enterprises, it is crucial to identify suitable managerial strategies for controlling information system development (ISD) projects in the new agile working environments. These environments are characterized by the collaborative nature of work and the recurring nature of communication. This study aims to explore how perceived transparency in ISD processes, controlled by transparency strategies, impacts project quality. Design/methodology/approach In collaboration with a firm that implemented a customized Scaled Agile Framework, questionnaires were distributed to employees involved in ISD projects. The goal was to understand the influence of perceived transparency in ISD processes on project quality. Findings Our research demonstrates that perceived transparency in ISD processes enhances project quality through knowledge exchange by strengthening goodwill trust among team members. Additionally, transparency improves project quality through client feedback by strengthening competence trust of clients toward the team. Goodwill trust of clients toward the team and competence trust among team members have less impact on project quality enhancement. Originality/value This study reveals the nomological network among the perceived transparency, different types of trust among stakeholders, social interactions among stakeholders, and project outcomes in agile ISD environments. This nomological network has been overlooked by previous studies that biased toward top-down, interorganizational communication. It highlights that not all types of trust among stakeholders are involved in the processes through which perceived transparency influences ISD project quality in agile working environments. Additionally, it exposes the limitations of transparency strategies for controlling projects in agile IT enterprises.
Type: Peer Reviewed Journal Article
URI: http://hdl.handle.net/20.500.11861/10538
ISSN: 0263-5577
1758-5783
DOI: 10.1108/IMDS-07-2023-0493
Appears in Collections:Economics and Finance - Publication

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