IBIMA Business Review
ISSN/ESSN
1947-3788
Publications
(All Publications)
Results 1-2 of 2
| Issue Date | Title | Author(s) | Type | |
|---|---|---|---|---|
| 1 | 2009 | The moderating effect of switching costs on the customer satisfaction-retention link: Retail Internet banking service in Hong Kong | Dr. WONG Chi Bo, Brian ; Mula, Joseph M. | Peer Reviewed Journal Article; Conference Paper |
| 2 | 2021 | Moderators affecting relationship between student satisfaction and student retention in self-financed Tertiary education sector: A conceptual research model | Wong, Ka Li Kelly ; Dr. WONG Chi Bo, Brian ; Wong, Wing Yan ; Wong, Man Shing | Peer Reviewed Journal Article |