The 4th Forum on Applied Linguistics
Conference title
The 4th Forum on Applied Linguistics
Venue
Guangdong University
Start date
03-12-2016
End date
04-12-2016
Results 1-1 of 1
Issue Date | Title | Author(s) | Type | |
---|---|---|---|---|
1 | 2016 | "How to sound nice and helpful?" managing communication skills in telephone service encounter by L2 customer service representatives | Dr. WAN Yau Ni, Jenny | Conference Paper |