Dr. LAW Chi Hang, ColinColinDr. LAW Chi Hang2024-03-192024-03-192019Law, C. C. (2019). A flight attendant's essential guide: From passenger relations to challenging situations. Brown Walker Press.16273472839781627347280http://hdl.handle.net/20.500.11861/9077502 pagesA Flight Attendant's Essential Guide is written for airline executives, university lecturers who specialize in the airline industry, and for undergraduate students preparing for a career as a flight attendant. Those working in passenger, aircraft, airport as well as general communications at an airport or aircraft can benefit from this book though a thorough understanding the responsibilities of flight attendants. This textbook primarily focuses on the passenger aspect of in-flight service, including operations and communication skills, and how flight attendants interact with passengers at each phase of a flight.enBook