Dr. WAN Yau Ni, JennyJennyDr. WAN Yau Ni2018-04-282018-04-282008In Norgaard, N. (Ed.) (2008). Systemic functional linguistics in use (pp.825-839). Denmark: University of Southern Denmark.9788790923471http://hdl.handle.net/20.500.11861/5125enThe exchange of interpersonal meaning in call centre conversationsWorking Paper