Dr. NG Chi Ho, MarkMarkDr. NG Chi Ho2023-10-182023-10-182023Ng, Mark (2023 Jan 5-6). A dynamic framework for managing negative customer engagement. SIBR 2023 Conference (Archive) On Interdisciplinary Business & Economics Research. Tokyo. https://www.sibresearch.org/past-2023-tokyo.html.http://hdl.handle.net/20.500.11861/8300enConference Paper