Call centre discourse: Graduation in relation to voice quality and attitudinal profile

Dr. WAN Yau Ni, JennyJennyDr. WAN Yau Ni2018-09-242018-09-242010In Forey, G., & Lockwood, J. (Eds.) (2010). Globalization, communication and the workplace (pp. 106-124). London: Continuum.9780826446077http://hdl.handle.net/20.500.11861/5345enCall centre discourse: Graduation in relation to voice quality and attitudinal profileBook Chapter