Dr. LEE BernardBougoure, UrsulaUrsulaBougoure2019-02-132019-02-132008Marketing landscapes: a pause for thought: conference proceedings of the 37th EMAC conference held 27-30 May 2008, Brighton, UK.9781905593422http://hdl.handle.net/20.500.11861/5531enService quality: A study of retail service encounters in Hong KongConference Paper