Expected and discretionary responses in complex call centre conversations

Dr. WAN Yau Ni, JennyJennyDr. WAN Yau Ni2024-05-062024-05-062013Wan, Y. N. (2013 May 23). Expected and discretionary responses in complex call centre conversations. 2013-ICAFLs, Taiwan.http://hdl.handle.net/20.500.11861/9775enExpected and discretionary responses in complex call centre conversationsConference Paper