Dr. LAW Chi Hang, ColinColinDr. LAW Chi HangDoerflein, Mary R.Mary R.Doerflein2024-03-192024-03-192013Law, C. C., & Doerflein, M. R. (2013). Introduction to airline ground service. Cengage Learning Asia.97898144559789814455970http://hdl.handle.net/20.500.11861/9079444 pages<br> The book is more than a manual or handbook as it includes authentic dialogues and cases from the authors extensive professional management and traveling experience. By following the route a typical traveler takes through an airport, Introduction to Airline Ground Service covers both the intricate little-known details and essential tasks the various GSAs accomplish in the course of a normal workday in an industry that may witness 100,000 or more people traveling through a busy airport per day, and is laden with numerous non-normal occurrences. This book uses such first-hand occurrences and situations encountered by the authors to encourage and motivate students to pursue an exciting career in this profession. KEY FEATURES Examines a wide spectrum of airline operations that play a critical role in the efficient and effective management of the air travel industry Uses numerous photographs and illustrations to facilitate reader s understanding of key concepts Contains engaging case studies and case features in every chapter Includes appendices that will help readers familiarize themselves with the abbreviations that are commonly used in the global airline industry.enBook