The relationship between shopping mall attributes, customer satisfaction and positive word-of-mouth: China visitors in Hong Kong

Dr. WONG Chi Bo, BrianBrianDr. WONG Chi BoNg, Hing CheongHing CheongNgWong, Ka Li KellyKa Li KellyWongWong, Man HoMan HoWong2018-03-192018-03-192012Global Journal of Management and Business Research, Mar 2012, vol. 12(3), pp. 48-62.2249-45880975-5853https://globaljournals.org/GJMBR_Volume12/5-The-Relationship-between-Shopping-Mall.pdfhttp://hdl.handle.net/20.500.11861/5028Open AccessenShopping Mall AttributesCustomer SatisfactionPositive Word-of-Mouth RecommendationChina VisitorsThe relationship between shopping mall attributes, customer satisfaction and positive word-of-mouth: China visitors in Hong KongPeer Reviewed Journal Article